A special type of services provided by our company, whose task is to ensure continuous functionality and support systems deployed by us.
Customer Satisfaction as our mission
Our company successfully operates on IT market for over 28 years. For all this time, we have followed certain principles in our business affairs. Foremost, there is enormous effort to meet all our customers´ demands and ability to fulfil our commitment. Treasuring these principles has brought us good position and reputation on market.
Customer Support & Ticket Management System
Gradual expansion of information services market has created much demand for customer service, which we meet with offer of prophylactic services and maintenance actions in case of incidents for our customers. Customer service is operating via Ticket Management System. Life cycle of each ticket begins by receiving customer request.
It is always customer-created by sending email to firstname.lastname@example.org
or directly through web portal https://helpdesk.lynx.sk/otrs/customer.pl.
Effectivity of system management is dependable on various factors, such as precise information formulation in particular ticket, ticket type and error severity and complexity. Each customer has its own account enabling him to login and register the request with information necessary for its processing – information could be composed of text only, appended images, list, screenshot or reference.
Request does not have an official template to follow. After filling in and submitting, ticket is visible in list. As soon as technician acknowledges the ticket, client is notified of request being handled. Occasionally, ticket is sent back to customer to receive additional information. After summoning all necessary information, the request is processed further.
Technical and system support is conducted based on contractual relation. The intent of service contract is to provide customer support of operations by defining its scope, reaction time and for set period of time.
LX Information Service
We take care about providing high quality information service for our customers. LX Information Service is our customer concept that gives them idea about new trends and actual events from the technology world. This continuous service provides useful information about IT systems or Cyber Security.